Terms and Conditions

Last updated: September 18, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to: India

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Connektivo, Hyderabad, India.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Service refers to the Website.

  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to Connektivo, accessible from https://connektivo.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Customer is an entity with whom Connektivo has an agreement to provide the Service.

  • Administrator Accounts means one or more administrator accounts issued to Customer that provides Customer with the capability to create accounts for use by individuals who are an employee or contractor of Customer and that Customer wishes to have access to and use of Connektivo.

  • Administrative User means an individual who is an employee or contractor of Customer and that Customer wishes to have access to and use of Connektivo.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Modifications to the Service and Fees

Connektivo reserves the right to modify, suspend, or discontinue the Service at any time for any reason with or without notice.

Connektivo reserves the right to change our monthly / annual fees upon 30 days notice. Fee change will be notified per email to all our subscribers and will be reflected on the pricing page at connektivo.com/pricing.

Connektivo reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Should you continue to use the Service after any such modifications have been made, this shall constitute your agreement to such modifications.

Trademark License

During the Term, Customer hereby grants to Connektivo a worldwide, non-exclusive, non-transferable and non-sub-licensable (other than to affiliates) royalty-free license to use Customer’s trademarks and logos made available to Connektivo by Customer as part of this Agreement, solely in connection with the marketing, advertising, and promotion of Connektivo, including listing the Customer on the Connektivo website; and only in accordance with Customer’s reasonable trademark usage guidelines, as updated by Customer from time to time. Customer may require Connektivo to cease using Customer’s trademarks and logos if, in the reasonable opinion of Customer, the continued display of Customer’s trademarks and logos would cause a materially adverse effect on Customer’s image and the goodwill associated therewith.

Copyrights & Ownership

Connektivo expressly reserves all rights, title, and interest in, and Customer will not acquire any right, title or interest in: (i) Connektivo (or any part thereof) and any other materials or content provided by Connektivo under this Agreement, including any and all Modifications to any of the foregoing; and (ii) all intellectual property rights in any of the foregoing (clauses (i) and (ii) are collectively, the “Connektivo Property”), in each case. All rights, titles and interest in the Connektivo Property will remain with Connektivo (or Connektivo’s third party suppliers, as applicable). Customer may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or disassemble any aspect of the Service which Connektivo or its suppliers own. Customer agrees not to resell, duplicate, reproduce or exploit any part of the Service without the express written permission of Connektivo.

For greater certainty, the Connektivo Property is licensed and not “sold” to the Customer.

Connektivo claims no intellectual property rights over the Content you upload or provide to the Service.

Connektivo’s Right to Use Customer Data

Customer acknowledges and agrees that Connektivo may store, use, reproduce, modify, and transfer to its subcontractors, Customer Data, including Personal Data, solely in connection with delivering the Services under this Agreement. Customer further acknowledges and agrees that Connektivo may store, use, reproduce, modify, and transfer data that is not related to an identified or identifiable natural person, including aggregated or de-identified data, without limitation, for its internal business purposes, including but not limited to such purposes as analytics, quality assurance, product and service improvement, and new product and service development. Customer agrees to cause any Administrative User, Customer’s Contacts, and Chat Participants to agree to the terms.

Customer Responsibilities

Customer Accounts. Upon Customer’s request, Connektivo will issue one or more administrator accounts (the “Administrator Accounts”) to Customer that provides Customer with the capability to create accounts for use by individuals who are an employee or contractor of Customer and that Customer wishes to have access to and use of Connektivo (each, an “Administrative User”). The Customer will ensure that Administrative Users only use Connektivo through their Customer Account. The Customer will not share the Administrator Accounts with any other person and will not allow Administrative Users to share their Customer Account with any other person. The Customer will promptly notify Connektivo of any actual or suspected unauthorized use of Connektivo. Connektivo reserves the right to suspend, deactivate, or replace any Customer Account or Administrator Accounts if it determines that the Customer Account or Administrator Account, as applicable, may have been used for an unauthorized purpose.

Customers are responsible for maintaining the privacy and security of their accounts. Connektivo will not be held liable for any damage or loss that may result from your failure to protect your login information, including your password.

Use Restrictions. Customer acknowledges and agrees that it is responsible for the activities and communications between all Administrative Users, Chat Agents and Chat Participants on Connektivo, and the compliance by all Administrative Users, Chat Agents and Chat Participants with this Agreement, and any guidelines and policies published by Connektivo from time to time. The Customer is fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You are responsible for all Content sent and activity that occurs under your account (even when Content is sent by others to your account). Connektivo may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

Without limiting the generality of any of the foregoing, Customer will not, and will not permit any other person (including any Administrative Users, Chat Agents or Chat Participants) to:

– use Connektivo to send, upload, collect, transmit, store, use, disclose or process, or ask Connektivo to obtain from third parties or perform any of the above with respect to, any Customer Data:

that contains any computer viruses, worms, malicious code, or any software intended to damage or alter a computer system or data;

that Customer or the applicable Administrative User, Customer’s Client or Chat Participant does not have the lawful right to send, upload, collect, transmit, store, use, disclose, process, copy, transmit, distribute and display;

that is false, intentionally misleading, or impersonates any other person;

that is bullying, harassing, abusive, threatening, vulgar, obscene, or offensive, or that contains pornography, nudity, or graphic or gratuitous violence, or that promotes violence, racism, discrimination, bigotry, hatred, or physical harm of any kind against any group or individual;

that is harmful to minors in any way or targeted at persons under the age of 16;

that violates any applicable laws, or infringes, violates or otherwise misappropriates the intellectual property or other rights of any third party (including any moral right, privacy right or right of publicity); or

that encourages any conduct that may violate, any applicable laws or would give rise to civil or criminal liability;

– disable, overly burden, impair, or otherwise interfere with servers or networks connected to Connektivo (e.g., a denial of service attack);

– attempt to gain unauthorized access to Connektivo;

– use any data mining, robots, or similar data gathering or extraction methods, or copy, Modify, reverse engineer, reverse assemble, disassemble, or decompile Connektivo or any part thereof or otherwise attempt to discover any source code, except as expressly provided for in this Agreement;

– use Connektivo for the purpose of building a similar or competitive product or service; or

– use Connektivo other than as permitted by this Agreement;

WhatsApp & Usage Policy

– The Customer shall adhere to all the terms & conditions set by WhatsApp at all times. WhatsApp may update WhatsApp Business Policy without notice; by continuing to use the WhatsApp Business Products after such change, Customer consents to such changes. https://www.whatsapp.com/legal/business-policy/

– The Customer is not in violation of the WhatsApp Commerce Policy, and not in any of the restricted industries. https://www.whatsapp.com/legal/commerce-policy/

– WhatsApp may add limits to businesses on the number of messages to send per day. All Customers must adhere to this Messaging Limit https://developers.facebook.com/docs/whatsapp/api/rate-limits

– WhatsApp has the absolute discretion to review, approve or reject any Message Templates (as defined in WhatsApp documentations) at any time.

– Customer agrees to ensure full compliance with WhatsApp Policies regarding sending of messages

– WhatsApp does not offer a way to be notified when a user has blocked your sender, or to retrieve a list of users who have blocked you.

– Any violation of these WhatsApp policies may lead to suspension of the number by WhatsApp. WhatsApp has absolute discretion to limit or remove Customer’s access to or use of the WhatsApp Business Products if Customer receives excessive negative feedback, causes harm to WhatsApp or WhatsApp’s users, or violates or encourages others to violate our terms or policies, as determined by WhatsApp in our sole discretion. If WhatsApp terminates your account for violations of relevant WhatsApp Business terms or policies, WhatsApp may prohibit Customer and Customer organization from all future use of WhatsApp products.

– Connektivo shall take no responsibility in case of any such violations. Any additional charges arising due to this shall be borne by the Customer.

– Once registered on connektivo.com, Customers cannot reuse the WhatsApp number on WhatsApp Business App or WhatsApp mobile app. The Customer owns the phone number.

WhatsApp Onboarding & Verification Terms

– WhatsApp imposes reviews, such as Facebook business verification (https://www.facebook.com/business/help/2058515294227817?id=180505742745347) to ensure the quality of businesses using WhatsApp products. These requirements are prerequisites to use WhatsApp Cloud API, and Connektivo. WhatsApp has absolute discretion to approve Customer’s usage of WhatsApp products. Connektivo will assist in the process but do not guarantee any approvals.

– By using Connektivo, clients agree to the setup for WhatsApp Business Account and WhatsApp Cloud API, and will provide all the prerequisite documents as required by Whatsapp & Facebook.

WhatsApp Message Policy & Pricing

– WhatsApp may change acceptable message types and related policies at their absolute discretion at all times.

– The Customer may only initiate chats if they are sending a transactional notification that too only via approved Message Templates (as defined in WhatsApp documentation), subject to applicable pricing. Any Message Templates must comply with WhatsApp’s terms, and only be used for their designated purpose. WhatsApp has the right to review, approve and reject any Message Template at any time.

– The Customer acknowledges that they are responsible for the variable messaging costs, which are charged and billed by WhatsApp.

– WhatsApp charges you on a per conversation basis for both the conversations you start (business initiated) and the conversations started by your contacts (user initiated). You can learn more about the pricing on WhatsApp Conversation-Based Pricing page: https://developers.facebook.com/docs/whatsapp/pricing

– All billing related to the messages sent via the WhatsApp Cloud API are billed directly by WhatsApp and Connektivo does not charge you for messaging.

– The payment that we charge at Connektivo is only for the paid version of the SaaS tool. Connektivo only acts as a middleware tool to help you utilize the WhatsApp Cloud API.

Email and Web Support

Customer will generally have access to Connektivo’s technical support from 10:00am to 8:00pm IST (GMT+5:30) on weekdays (other than holidays observed by Connektivo) through email support, or through the web site using our chat widget, or by mailing us on contact@connektivo.com

Fees and Payment

Fees. The Customer will pay to Connektivo the applicable fees described on Connektivo Website (the “Fees”) during the Term in accordance with the payment terms set out herein.

WhatsApp Cloud API Fees. For greater clarity, Connektivo’s Fees do not include any charges that may be assessed by WhatsApp for the use of their Cloud API. Such charges shall be the responsibility of the Customer, paid directly to WhatsApp on WhatsApp’s billing portal (business.facebook.com).

Payment Terms:

– Connektivo shall charge and invoice the Customer applicable Fees in accordance with our pricing schedule, in advance, by credit card, on the Effective Date and on every anniversary thereafter. Subscription Fees is charged on a pre-pay basis. All payments are nonrefundable.

– There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

– Payment obligations hereunder are not subject to any set-off or withholding rights whatsoever, any and all of which are hereby expressly waived by Customer.

– Disputed Invoices or Charges. If Customer in good faith disputes any portion of a Connektivo invoice or charge, Customer may provide a dispute notice to Connektivo with written documentation identifying and substantiating the disputed amount within fifteen (15) days from receipt of the applicable invoice or charge, and if applicable, at the time it pays the undisputed portion of such invoice, withhold payment of such disputed portion. If Customer does not report or does not provide such substantiating documentation within that period, Customer shall be deemed to have waived its right to dispute any and all portions of that invoice.

– Late Payment. Except for bona fide disputed amounts, any failure to make a payment of any Fees or taxes in strict conformity with the requirements entitle Connektivo to suspend, in whole or in part, access to Services, until such payment is received. Additionally, Connektivo shall assess and Customer shall pay a charge, compounded monthly, of the lesser of (a) 1.5% per month (19.56% per year) or (b) the highest amount allowed by law on all past due amounts (except amounts disputed). Furthermore, upon any such failure all outstanding amounts shall become due and payable without further delay.

– Any cancellation of your Account will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. This information cannot be recovered from Connektivo once your account is canceled.

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

Connektivo makes no warranties regarding (i) your ability to use the Service, (ii) your satisfaction with the Service, (iii) that the Service will be available at all times, uninterrupted, and error-free (iv), the accuracy of mathematical calculations performed by the Service, and (v) that bugs or errors in the Service will be corrected.

Connektivo and its affiliates are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any way to your use of the Service. Your sole remedy for dissatisfaction with the Service is to stop using the Service.

Term. This Agreement will commence on the Effective Date and continue to be in effect until your subscription has been terminated in accordance with the terms Customer agreed to on the Connektivo website at time of signup (the “Term”). For greater certainty, if Customer has subscribed to an ongoing subscription, then such subscription will automatically renew at its expiry for the same period of time, at the then-current subscription rate described on the Connektivo Website.

Termination For Convenience. Either Party may elect to terminate this Agreement and your subscription to Connektivo services as of the end of your then current Term by providing notice, on or prior to the date thirty (30) days preceding the end of such Term. For clarity, unless this Agreement and your subscription is so terminated, your subscription will renew for a Term equivalent in length to the then expiring Term.

Customer is responsible for properly canceling your Account. An email request to cancel your Account shall result in cancellation. Any cancellation of your Account will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. This information cannot be recovered from Connektivo once your account is canceled. Please be aware of that. You can cancel at any time, but you will remain liable for all charges accrued up to that time, including full monthly or yearly charges for the month or year in which you discontinued service. You will not be charged again.

Connektivo will use all reasonable efforts to contact you directly via email to warn you prior to suspension or termination of your account. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. Connektivo shall not be liable to You or any third party for any modification, suspension or discontinuation of the Service.

Termination For Non-payment. Connektivo reserves the right to suspend Services if the Customer fails to timely pay any undisputed amounts due to Connektivo under this Agreement, but only after Connektivo notifies Customer of such failure and such failure continues for thirty (30) calendar days after such notification. Suspension of Services shall not release Customer of its payment obligations under this Agreement. Customer agrees that Connektivo shall not be liable to Customer or to any third party for any liabilities, claims or expenses arising from or relating to suspension of the Services resulting from Customer’s non-payment, unless Connektivo suspends the Services without giving Customer 30 calendar-days written notice to rectify its failure to pay.

Termination will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. This information cannot be recovered from Connektivo once your account is terminated. Please be aware of that.

Refunds and Termination Charges. No refunds or credits for Fees will be provided if you elect to terminate this Agreement prior to the end of your Term. If you terminate this Agreement prior to the end of your Term, or Connektivo effects such termination, in addition to other amounts you may owe Connektivo, you must immediately pay any then unpaid Fees associated with the remainder of your Term. This amount will not be payable by you in the event you terminate as a result of a material breach of this Agreement by Connektivo, provided that you provide advance notice of such breach to Connektivo and afford Connektivo not less than thirty (30) days to reasonably cure such breach.

Termination for Cause. A Party may terminate this Agreement for cause (a) upon thirty (30) days’ written notice to the other Party of a material breach if such breach remains uncured at the expiration of such period; or (b) if the other Party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. If this Agreement is terminated by you in accordance with this section, Connektivo will, to the extent permitted by applicable law, refund you any prepaid fees covering the remainder of the Term after the effective date of termination. If this Agreement is terminated by Connektivo in accordance with this section, you will pay any unpaid fees covering the remainder of the Term. In no event will termination relieve you of your obligation to pay any fees payable to Connektivo for the period prior to the effective date of termination.

Limitation of Liability

AMOUNT. IN NO EVENT WILL THE TOTAL AGGREGATE LIABILITY OF Connektivo IN CONNECTION WITH OR UNDER THIS AGREEMENT EXCEED THE AMOUNT OF FEES PAID BY CUSTOMER IN THE PRIOR 12 MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR $200 USD, WHICHEVER IS THE LESSER. FOR GREATER CERTAINTY, THE EXISTENCE OF ONE OR MORE CLAIMS UNDER THIS AGREEMENT WILL NOT INCREASE THIS MAXIMUM LIABILITY AMOUNT. IN NO EVENT WILL Connektivo’S THIRD PARTY SUPPLIERS HAVE ANY LIABILITY ARISING OUT OF OR IN ANY WAY CONNECTED TO THIS AGREEMENT.

TYPE. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL Connektivo BE LIABLE TO CUSTOMER OR ANY USER FOR ANY: (I) SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, (II) LOST SAVINGS, PROFIT, DATA, USE, OR GOODWILL; (III) BUSINESS INTERRUPTION; (IV) ANY COSTS FOR THE PROCUREMENT OF SUBSTITUTE PRODUCTS OR SERVICES; (V) PERSONAL INJURY OR DEATH; OR (VI) PERSONAL OR PROPERTY DAMAGE ARISING OUT OF OR IN ANY WAY CONNECTED TO THIS AGREEMENT, REGARDLESS OF CAUSE OF ACTION OR THE THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE, GROSS NEGLIGENCE, FUNDAMENTAL BREACH, BREACH OF A FUNDAMENTAL TERM) OR OTHERWISE AND EVEN IF NOTIFIED IN ADVANCE OF THE POSSIBILITIES OF SUCH DAMAGES.

”AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: